Merchant Medicine is the leading management consulting firm in urgent care, retail clinics, telehealth solutions and related on-demand consumer-driven healthcare — with a focus on profitable service line performance. We provide health systems, private equity, and medical groups with strategy, performance improvement, and operations consulting, as well as our turn-key real estate program, all aimed at a high-performing ambulatory care strategy. Request a consult today.
Merchant Medicine is pleased to announce our partnership with J.D. Power on its first-ever consumer-facing Telehealth Satisfaction Study. Subscribers get the J.D. Power Voice of the Customer study bundled with Merchant Medicine’s custom Telehealth Market research, economics, and leading practices.
Feedback From Our Clients
Driving Financial Performance
“Merchant Medicine knows the urgent care space better than any other group I’ve ever worked with. For them to come to the table with that extensive knowledge base was invaluable to us.”
- Inova Health System
Launching an Urgent Care Service Line
“Working with Merchant Medicine to help develop our urgent care strategy and then operationalize it was a smart decision. Their knowledgeable team brought valuable information and resources to the table, enabling the launch of our urgent care service line to be a great success for the system, our physicians and our patients.”
- Hunterdon Health System
Creating Alignment in Urgent Care Strategy
“Merchant Medicine was able to share with us their broad perspective on what works and what doesn’t in the field of urgent care. Their feedback helped guide our strategy, resulting in continued success in this important service line.”
“We're always looking to improve our patients' experience and provide the best care we can. Merchant Medicine helped to ensure that our patients were getting the best service we can provide.”
- Atrium Health (formerly Carolinas)