Monday, January 22
1:00 pm Welcome, Introductions, Overview, Tom Charland, Merchant Medicine
1:10 pm Christopher Kersey, MD, A Global View of Healthcare Growth Trends and Opportunities
2:10 pm Short Break
2:15 pm Greg Young, Healthcare and the U.S. Economy
3:05 pm Short Break
3:10 pm Bo Hinton, Deal Activity in the On-Demand and Ambulatory Care Space
4:00 pm BREAK
4:15 pm Randy Johansen, Urgent Care Case Study: Why Raise Money for Expansion
5:05 pm Adjourn
6:30 pm Welcome Reception, Sponsored by DocuTAP
Tuesday, January 23
6:45 – 8:00 am Breakfast
8:00 am Welcome and Announcements
8:10 am Tom Beauregard, UnitedHealth Group, Payers, Disruption and Technology Over the Next Five Years
9:05 am Short Break
9:10 am John Gorman, How Government Programs Intersect with Walk-in and Virtual Medicine
10:05 am BREAK
10:20 am Michael Rabovsky, MD, Health System Case Study:
11:15 am Short Break
11:20 am Panel/Session Q & A
12:00 pm LUNCH
1:00 pm Chris Boone, The Growing Use of Consumer Analytics in Healthcare
1:50 pm Short Break
1:55 pm Fred LeFranc, Raising the Bar on Customer Experience
2:45 pm BREAK
3:00 pm Joan Thiel, Health System Case Study: Acquiring Private Urgent Care Operators
3:40 pm Short Break
3:45 pm Kristy Nichols, Health System Case Study: Acquiring Private Urgent Care
4:25 pm Short Break
4:30 pm Panel/Session Q & A
5:00 pm Adjourn
6:15 pm First bus departs to Tommy V’s Urban Kitchen (or a 1/2 mile walk from the hotel)
7:00 pm Dinner
9:00 pm Last shuttle departs Tommy V's

Tommy V's Urban Kitchen - 7303 E Indian School Rd, Scottsdale, AZ 85251

You are welcome to take the 0.6 mi walk to Tommy V's (directions below) or there will also be a shuttle taking attendees to Tommy V's beginning at 6 pm.  The last return shuttle will be leaving Tommy V's by 8:55 pm.

Directions:  As you walk out the main doors of the Hotel Valley Ho, go left.  You will be on Main Street.  Continue on Main Street, past Scottsdale Road (large intersection), to the next street, N Brown Ave.  Turn left on N Brown Ave.  Tommy V's will be 1 1/2 blocks on your right (corner of Brown Ave and Indian School Road).

Wednesday, January 24
6:45 – 8:00 am Breakfast
8:00 am Welcome and Announcements
8:10 am Tom Lehmann, Blue Collar, Case Study: Marketing an Urgent Care Practice
9:05 am Short Break
9:10 am David Taylor, Case Study: Health System as Retail Clinic Operator
10:05 am BREAK
10:20 am Vicki Hebert and Persephanie Lesperance, What We Should All Know About Addiction
11:50 am Wrap up and final Q & A
12:00 pm Adjourn