At Merchant Medicine our singular focus is helping hospital systems and large medical groups compete at the highest level with their on-demand medicine service lines. We call this space “ConvUrgentCare®,” the converging operating strategies and tactics for low-acuity medical services, including primary care on-demand, convenient care (retail clinics), urgent care, work site clinics and telehealth. Most ConvUrgentCare strategies and tactics are aimed at increasing access, shortening wait times, improving customer service and promoting price transparency. Taken together, all of these segments represent a mass market that will be critical as population management and at-risk contracts proliferate. Senior executives must consider all of these market segments holistically or risk disruption.
The success of Merchant Medicine is rooted in its creative, innovative, and experienced team. We look for a combination of operator instinct, leadership talent, and consulting acumen. Please get in touch – email@example.com
What Makes Us Different
- Consulting – Every healthcare market is different and we've been helping health systems and medical groups improve the on-demand medicine experience since 2007. Our work covers the space from executive alignment and strategic planning to doors-open and management services. See more about our consulting services.
- Data – No firm collects more data about the walk-in medicine space than we do. With solid data, decision making is strengthened. See more about licensing our data.
- Publishing – Solid data enables us to identify trends before anyone else, and we publish those trends and data for our clients in a monthly market report. Our clients are always the first ones to see breaking trends in the walk-in medicine industry. See more about our monthly market report.
- Community – By linking together our continuous learning through consulting, data collection and news analysis, we are able to create a community that culminates each year at our annual ConvUrgentCare Strategy Symposium in Scottsdale, AZ. It is a community of the best and most progressive thinkers in the on-demand medicine market. See more about our annual symposium.
The Merchant Medicine team has a depth of experience in the field of on-demand medicine unrivaled by other consulting firms. All of our consultants have experience both in the private operator world and the hospital world. Our proprietary competitor database and advanced market assessment methodology are not available anywhere else. We are innovators deeply involved in the on-demand community with a primary focus on collaborating with health systems and large medical groups who must compete head to head with disruptive forces in this space.
Mr. Charland is the founder and CEO of Merchant Medicine, LLC. He drives Merchant Medicine’s executive thought leadership, strategic planning, and operational engagements with health systems across the US. He is formerly SVP for Strategy and Business Development for MinuteClinic; Executive Director of National Association for Ambulatory Care (NAFAC); CEO Digital Cyclone (acquired by Garmin); Executive Director at Control Data Systems (acquired by British Telecom). In the last several years, he has been quoted regarding walk-in medicine in the Wall Street Journal, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg. He also speaks frequently on the subject at investment research meetings and hospital strategy conferences throughout the year. Mr. Charland received a BS in Communications from Boston University. He is a member of the American College of Healthcare Executives (ACHE) and the Urgent Care Association of America (UCAOA).
Mr. Kuhn is a Principal and CFO of Merchant Medicine, LLC. He assists clients with strategic planning, operations leadership, financial and operational modeling, employer programs, marketing, and real estate development. He was previously SVP for Corporate Development at Doctors Care in SC (52 urgent care centers, 21 physical therapy offices); he held a dual role as VP at parent insurer BlueCross BlueShield of South Carolina. Prior to BCBSSC, Mr. Kuhn was a Senior Manager in KPMG’s management consulting group with experience across health care, insurance, pharmaceuticals, and retail clients. He is a Six Sigma Green Belt. Mr. Kuhn received a BA in Accounting at Michigan State University and an MBA at the University of Florida. He is a member of the Healthcare Financial Management Association (HFMA), and previously a speaker and practice management committee member for the Urgent Care Association of America (UCAOA).
Jason North is a Managing Director with Merchant Medicine, LLC. He brings 27 years of experience in operations, multi-site management, sales and marketing across the urgent care and retail sectors. Mr. North was previously Vice President of Employer Health and Wellness Services for MedExpress (part of Optum, a division of UnitedHealthcare). He oversaw operations for occupational medicine and employer programs across 168 clinic locations in 14 states. Prior experience includes Vice President for Urgent Care at TeamHealth with five urgent care and occupational medicine companies with 16 clinics in 4 states plus administrative operations, and Director of Operations at Concentra managing operational and financial performance of 15 centers in Florida and Georgia. Mr. North has a BA from Palm Beach Atlantic University. He is a faculty member of the Urgent Care Association of America (UCAOA) presenting on finance and strategy.
Dr. Tom Pascuzzi is a Managing Director with Merchant Medicine, LLC. Dr. Pascuzzi is focused on growth and development in Emergency Medicine and Urgent Care clinical workflow, telemedicine, and operations with a focus on using technology to improve the patient experience. He is a Board Certified Emergency Medicine physician with extensive management and leadership experience. He is founder of Go Private MD, a concierge and employer solutions practice. Previously he served as Vice President and Chief Medical Officer for Convenience Care at Presbyterian Healthcare Services leading Urgent Care, retail, workplace, telemedicine initiatives. In addition to leadership roles at Presbyterian, he created MD Urgent Care, a multi-clinic urgent care practice which was acquired by Presbyterian. Early in his career he served as CEO of Northern New Mexico Emergency Medical Services, a private Emergency Medicine practice, in Santa Fe, New Mexico. He began his career in the United States Air Force as a Flight Surgeon, completed the USAF/Army Emergency Medicine Residency in San Antonio, TX and served honorable for 10 years. He received a Bachelor of Science in Biology at the University of Michigan and his MD at Wayne State University in Detroit, Michigan. He has been a presenter at the Urgent Care Association of America (UCAOA) and McKesson Health Solutions conferences.
Ms. Scafuri is a Director with Merchant Medicine, LLC. She assists clients with center opening program/project management, staffing, day to day operations design, and organizational development. She brings over twenty years’ experience across healthcare, real estate, and retail operations, including the last seven years hands-on building out an urgent care operator. Most recently Ms. Scafuri was Practice Administrator (COO) for AppleCare Immediate Care in South Georgia with 14 locations, including 2 hospital Joint Venture urgent care centers, and built them from a few clinics in 2008 to a regional operator. She also oversaw provider credentialing, payer contracting, HR administration, and drove new clinic opening standardization including a company-wide set of policies and procedures. Prior to AppleCare, her background includes supervising a real estate brokerage and managing a chain of retail stores. Ms. Scafuri received her BS in Business Administration from Fairleigh Dickinson University in Rutherford NJ.
Ms. Patterson is a Director with Merchant Medicine, LLC. She supports clients in all areas of center development, market analysis, financial analytics, compliance, ancillaries and performance improvement. Ms. Patterson joined NextCare Urgent Care in 1997, serving in multiple capacities as the organization grew exponentially. She managed nearly every area during her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. She was integral in the customization of NextGen to meet our needs and developed over 30 de novo or relocation sites. Ms. Patterson continues to lead these development projects with hospital and medical practice clients in a consulting capacity. She is an active member of the Urgent Care Association of America (UCAOA) and serves on its Practice Management Content Committee. She earned both an MBA and MHSA from Arizona State University and also holds a BS in Accounting. Ms. Patterson is certified in healthcare compliance (CHC) through the Health Care Compliance Association.
Ms. Broussard is a Senior Consultant with Merchant Medicine, LLC. She assists clients with center development expertise, budgeting, contracting and vendor management, site location analysis, clinic layout/design, and marketing programs. She brings five years of direct hands-on experience in designing and building an urgent care operation. Most recently, Ms. Broussard was Director of Operations for MHM Urgent Care in New Orleans, Louisiana (now at 19 locations including dedicated Occupational Medicine sites). She worked with MHM executive leadership to grow from concept to a regional chain of fully operational clinics. Ms. Broussard received her BS in Biology from Baylor University and MS in Health Care Management from the University of New Orleans.
Ms. Carcamo is a Senior Consultant with Merchant Medicine, LLC. She supports clients in organizational development, revenue cycle management, process improvement, and healthcare analytics. Ms. Carcamo’s experience includes 13 years in diverse healthcare leadership roles, including multi-site urgent care and related clinical operations. Most recently she consulted on Operational Improvements for a health systems leading cross-functional teams across service lines applying Lean/Six Sigma methodology. She is a Certified Trainer in Epic Ambulatory and has P&L experience running hospital service lines. Her urgent care experience spans over eight years including Operations Director for Concentra, and helped lead the growth and integration of Urgent Medical Care as Chief Human Resources Officer (urgent care chain acquired by Concentra). She brings hand-on expertise in center management, operational efficiency, financial management, and customer experience. Ms. Carcamo has a Six Sigma Green Belt certification and is bilingual in English and Spanish. Ms. Carcamo received her BA in Psychology and Marketing at Rhode Island College and MA in Industrial/Organizational Psychology at the University of New Haven.
Ms. Harvieux is Client Services Manager at Merchant Medicine, LLC. She supports Merchant Medicine consulting engagements and data teams, coordinates Symposium and Product delivery, and drives marketing and IT functions. She has been with Merchant Medicine since its formation. She previously was Marketing and Software Specialist at NOW Care Medical Centers, Development Director at the National Association for Ambulatory Care (precursor to UCAOA), and a database specialist with McKesson Provider Technologies. Ms. Harvieux has a BS from the University of Minnesota-Twin Cities.
Mr. Wright is a Consultant with Merchant Medicine, LLC. He assists clients with process analysis, project management, organizational engagement, development programs, and marketing strategies. He has experience working with health systems and on health network operations, which includes Palmetto Health, Piedmont Medical Center, and the Upper Midlands Rural Health Network. An active volunteer, he works with The Ability Experience (awareness for people with disabilities) and Relay for Life (American Cancer Society). Mr. Wright received his BS in Business Administration with a concentration in Health Care Management at Winthrop University in Rock Hill, SC.