Do you have creative people involved who have lived the demands of a walk-in healthcare world? Are you connected to a community of innovators?
Merchant Medicine, LLC was founded in 2007 to serve the strategic and operational needs of the on-demand healthcare sector. Merchant Medicine is a thought leadership platform grounded in data, consulting, and management services to health systems, private equity, research, and healthcare-related interests as pertains to the on-demand healthcare sector.
The success of Merchant Medicine is rooted in its creative, innovative, and experienced team. We look for a combination of operator instinct, leadership talent, and consulting acumen. Please get in touch – firstname.lastname@example.org
Founder and CEO
He drives Merchant Medicine’s executive thought leadership, strategic planning, and operational engagements. Formerly SVP for Strategy and Business Development for MinuteClinic; Executive Director of National Association for Ambulatory Care (NAFAC); CEO Digital Cyclone (acquired by Garmin); Executive Director at Control Data Systems (acquired by British Telecom). In the last several years, he has been quoted regarding walk-in medicine in the Wall Street Journal, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg.
Principal and CFO
He assists clients with strategic planning, operations leadership, financial and operational modeling, employer programs, marketing, and real estate development. He was previously SVP for Corporate Development at Doctors Care in SC (52 urgent care centers, 21 physical therapy offices); he held a dual role as VP at parent insurer BlueCross BlueShield of South Carolina. Prior to BCBSSC, Mr. Kuhn was a Senior Manager in KPMG’s management consulting group with experience across health care, insurance, pharmaceuticals, and retail clients.
He brings 27 years of experience in operations, multi-site management, sales and marketing across the urgent care and retail sectors. Previously Vice President of Employer Health and Wellness Services for MedExpress, he oversaw operations for occupational medicine and employer programs across 168 clinic locations in 14 states. Prior, he was VP for Urgent Care at TeamHealth, five urgent care and occupational medicine companies, and Director of Operations at Concentra. Here he managed operational and financial performance of 15 centers in FL and GA.
He is focused on growth and development in Emergency Medicine and Urgent Care clinical workflow, telemedicine, and using technology to improve the patient experience. A Board Certified Emergency Medicine physician, he is founder of Go Private MD, a concierge and employer solutions practice. Previously he served as Vice President and Chief Medical Officer for Convenience Care at Presbyterian Healthcare Services. Additionally, he created MD Urgent Care, a multi-clinic urgent care practice which was acquired by Presbyterian.
She brings over twenty years’ experience across healthcare, real estate, and retail operations, including the last seven years hands-on building out an urgent care operator. Most recently, she was Practice Administrator (COO) for AppleCare Immediate Care in South Georgia with 14 locations and built them from a few clinics in 2008 to a regional operator. She has overseen provider credentialing, payer contracting, HR administration, and has driven new clinic opening standardization across company policies and procedures.
She supports clients in all areas of center development, market analysis, financial analytics, compliance, ancillaries and performance improvement. Ms. Patterson joined NextCare Urgent Care in 1997, serving in multiple capacities as the organization grew exponentially. She managed nearly every area during her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. She was integral in the customization of NextGen to meet our needs and developed over 30 de novo or relocation sites.
She assists clients with center development expertise, budgeting, contracting and vendor management, site location analysis, clinic layout/design, and marketing programs. She brings five years of direct hands-on experience in designing and building an urgent care operation. Most recently, Ms. Broussard was Director of Operations for MHM Urgent Care in New Orleans, CA (now 19 locations with dedicated Occupational Medicine sites). She worked with MHM executive leadership to grow from concept to a regional chain of fully operational clinics.
She has 13 years of experience in healthcare leadership roles, including multi-site urgent care and related clinical operations. Recently, she consulted on Operational Improvements for a health systems leading cross-functional teams across service lines applying Lean/Six Sigma methodology. She is a Certified Trainer in Epic Ambulatory and has P&L experience running hospital service lines. With experience as Operations Director for Concentra, she brings hand-on expertise in center management, operational efficiency, financial management, and customer experience.
Client Services Manager
She supports Merchant Medicine consulting engagements and data teams, coordinates Symposium and Product delivery, and drives marketing and IT functions. She has been with Merchant Medicine since its formation. She previously was Marketing and Software Specialist at NOW Care Medical Centers, Development Director at the National Association for Ambulatory Care (precursor to UCAOA), and a database specialist with McKesson Provider Technologies.
He assists clients with process analysis, project management, organizational engagement, development programs, and marketing strategies. He has experience working with health systems and on health network operations, which includes Palmetto Health, Piedmont Medical Center, and the Upper Midlands Rural Health Network. An active volunteer, he works with The Ability Experience (awareness for people with disabilities) and Relay for Life (American Cancer Society).