We have secured some of the industry’s most sought-after speakers who will address both the broader healthcare challenges facing executives today as well as the specific components of the holistic ConvUrgentCare model. While this market has always been competitive, in recent years we have seen disruption coming from multiple directions, and the competitive ante has been raised. Recognizing that you need to develop immediate solutions to either compete or partner in this space or yield to new entrants, our speakers will address timely and relevant topics, sharing action steps you can take away and implement in your strategic plan immediately.


Monday, January 22, 1-5:30 pm

Monday Opening Keynote:

Christopher W. Kersey, M.D., M.B.A, Founding Managing Partner, Havencrest Healthcare Capital Partners

The U.S. healthcare industry consumes more this country’s economy than any other developed nation, by a substantial margin.  This fact sometimes causes thought leaders to focus on the problems we face far more than the opportunities, not just in the U.S. but around the world.  As our opening keynote speaker, Dr. Kersey will set the stage for the entire symposium, talking about the growth trends and opportunities from organizations focused on higher-quality and lower-cost health care.  Dr. Kersey is the founding managing partner of Havencrest Healthcare Capital Partners, one of the nation’s leading growth buyout firms focused on the health care and life sciences industry.  He serves on the Board of Trustees of Johns Hopkins Medicine, and in 2010, was elected to the Board of Trustees of The Johns Hopkins Hospital.  From 2011 to 2017, he served as chairman of the board of Johns Hopkins Medicine International, where he helped spearhead JHI’s growth from an emerging pioneer to the established leader in global collaborative health care partnerships.  He is one of the most sought-after speakers on healthcare trends because of his unique blend of clinical training, financial sophistication, technology insight and international experience.

Greg Young, Senior Portfolio Manager, Bernstein Global Wealth Management

We all acknowledge that the state of the healthcare economy is up in the air right now given the political environment. But what about the overall U.S. economy? Market volatility is at its lowest point in years, while stocks are trading at some of the highest multiples since the 1990s. Unemployment down, and household incomes appear to be on the rise. But is this the calm before the storm? Is talk of another bubble to be taken seriously? Bernstein has led the investment management and research industry for 50 years, and Greg Young is among the most quoted and interviewed economic thought leaders, not just in North America, but across European and Asian markets as well. He will provide the hard data that informs Bernstein in their advice to clients, and at the same time will help us set our own appetites for risk when investing in the on-demand healthcare space. 

George B. "Bo" Hinton, Managing Director, Coker Capital Advisors

Bo Hinton is an investment banker who has been involved in some of the most significant ambulatory care transactions in the last few years. Unlike previous years, when we focused exclusively on the urgent care transaction space, Bo will present a broader perspective on the ambulatory care space as it relates to mergers and acquisitions, saturation and market competition, including an insightful look at how ambulatory care trickles down to impact the urgent care and primary care spaces.

Randy Johansen, MBA, President, American Family Care

Our Monday afternoon session will have a number of perspectives on the global healthcare economy, U.S. economy and ambulatory care market.  We’ll end the Monday afternoon session from the perspective of a large urgent care chain, AFC Urgent Care, which has just raised a significant round of capital for expansion.  Randy Johansen is president of AFC, whose 190 centers came about through both organic growth and by acquisition.  Mr. Johansen will talk about how AFC arrived at where they are today, why they are bullish on the urgent care market, and what he sees as some potential pitfalls going forward.

Opening reception, sponsored by DocuTAP


Tuesday january 23, 8 AM-5:30 pm

Tuesday Opening Keynote:

Tom Beauregard, MBA, Executive Vice President and Chief Innovation Officer, UnitedHealth Group

Tom Beauregard is a member of the core leadership group of Enterprise Research and Development for UnitedHealth Group. In this role, he drives UHG’s innovation efforts at the highest level of the company and oversees a portfolio of diversified assets and high performing teams. Under his leadership, Enterprise Research and Development aims to pursue next-generation growth from new initiatives that reimagine the way healthcare is delivered. He will address how UHG continues to deliver value year after year, how they view the payer and provider markets, and how he believes you should be looking at disruption and technology over the next few years. 

John Gorman, Founder and Executive Chairman, Gorman Health Group

As reimbursement schemes slowly move toward risk-based arrangements, government programs are forced to think strategically. John Gorman has led the development and launch of several entrepreneurial ventures in both software and business process outsourcing in government health programs. His work focuses on government health programs strategy, compliance and operations. He will address how these programs intersect with walk-in and virtual medicine, as well as how primary care medicine will evolve under new risk-based payment schemes.

Fred LeFranc, CEO, Results Through Strategy

With the rise of consumerism in healthcare, there are many similarities between walk-in medicine and the hospitality industry. Results Through Strategy specializes in unleashing the potential of restaurants and hotels and the technology companies that serve them. As with past restaurant speakers at our Symposium, who consistently receive among the highest speaker evaluations, we have asked Fred to help us raise thebar by identifying the key operating metrics and customer experience techniques that will lead to higher performing teams and more profitable clinics. 

Chris Boone, PhD, FACHE, Vice President, Real World Data and Analytics, Pfizer

If you’ve been reading our monthly market report, you know we are big believers in using data analytics, not just in looking at your operations, but in segmenting and targeting consumers.  At Pfizer, Chris Boone lives, eats and breaths informatics strategies.  He will light a fire under all of us about the future of data.  And he will give us some thoughts specifically around the data that sits under our noses and how we must unleash it to improve quality, reduce door-to-door times and drive major increases in patient volume.

Panel Discussion

Joan Thiel, VP Ambulatory Services, Banner Health and Kristy Nichols, System Vice President of Physician Development and President of Ochsner Physician Partners, Oshner Health System

Over the past few years we have seen a number of private equity firms and health insurance companies acquire large private urgent care operators. But perhaps less publicly, we have also seen a number of health systems acquire private operators. Banner and Ochsner are two of those health systems. Banner acquired Urgent Care Extra in the Phoenix and Tucson market, while Ochsner acquired MHM in the New Orleans market. Both speakers will provide background on what led to these moves, the process they went through and lessons learned. The talks will be followed by a panel discussion.

Case Study

Michael Rabovsky, MD, Chairman, Family Medicine, Cleveland Clinic

At each symposium, we share case studies of large health systems who, despite their size and complexity, find ways to move aggressively with their on-demand healthcare strategies. The Cleveland Clinic is an excellent example of an organization that has successfully integrated its on-demand offering with population. Dr. Rabovsky will share how hisorganization is driving down costs and closing gaps in care while increasing patient convenience and satisfaction by integratingpopulation health with retail clinics, urgent care and telehealth. 


Wednesday, january 24, 8 AM-noon

Tom Lehmann, Creative Director and Partner, Blue Collar Agency

Within the healthcare industry, marketing results can be difficult to quantify. This year, we invited a creative agency that had a serious hand in shaping the new GoHealth Urgent Care brand. A few short years ago, GoHealth arrived on the scene with great fanfare, and it is now renowned as one of the leaders in developing urgent care joint ventures with health systems. Tom will outline the creative process that yielded the campaign that put GoHealth on the map. 

David Taylor, FACHE, Corporate Vice President, Cox Health

Merchant Medicine has tracked retail clinic openings and closings since 2007 and there is no denying it is a complex business model, especially if your primary goal is clinic operating profit.  For those operating in Walmart stores, the model has been especially challenging, with an operator exit rate of greater than 50 percent.  But there are a few hospital systems who have been successful and Cox Health is one of those.  David Taylor has been involved with this organization’s Walmart relationship from the start in 2006.  Retail clinics are not going away, and for those still considering this model, Cox Health, a large health system and medical group based in southern Missouri, is an excellent case study in the success factors leading to long-term viability.

Addiction Counselor and Recovery Speaker

Vicki Hebert, Coalition Coordinator and Project Director, Dover Coalition for Youth, Dover, NH, and Persephanie Lesperance

Each year we try to end our conference with a topic that may not directly impact on-demand medicine, but does impact all of us as healthcare leaders and active members of society. Last year we talked about how meditation is helping children in inner-city schools focus and become better students. This year we will address the opioid crisis in the United States. The State of New Hampshire is considered ground zero for this crisis, and Strafford County had the highest death rate due to overdoses in 2016. The Strafford County Seat is Dover, and Vicki Hebert works in the middle of the opioid crisis with the Dover Police Department. She will address the impact of the opioid crisis in Dover and the myths surrounding addition. She will also review the progression of addiction and discuss how stigma and the language we use to talk about addition can prevent a person from getting treatment. Hebert’s co-presenter is Persephanie Lesperance, who will share her personal experience with addiction, including how easy it is to become addicted and how we as healthcare leaders can make an impact.

Download Archived 2018 Brochure