There’s an old saying that people don’t leave companies, they leave people. Or they get hired for their skills but fired for their attitude. Whether it’s the employee’s decision or the employer’s, walk-in medicine is hurt by high turnover.
It would be one thing if this were an industry in which there are plenty of qualified candidates to take the place of those who leave. But it’s not. In fact, often when someone leaves, it creates chaos. And chaos in an increasingly competitive environment leads to lower patient satisfaction, lower staff satisfaction and declining patient volume.
So what is the recipe for building great team chemistry? Is it hiring great people at the outset? Is it what you do with that person once they join the company? Or is it more about the team, not the individual?
At our next ConvUrgentCare Strategy Symposium, we will focus on a handful of business drivers that we believe will make or break an urgent care or retail clinic in the next decade, and building a great team is one of them. This article provides some highlights on what we expect will be an energetic session at our January symposium on building staff chemistry.