With the shift fully underway in the walk-in space to consumerism, high deductibles, improving patient experience, and a focus on the bottom line, you would think clinic operators would be well ahead of the game when it comes to collecting the patient portion of what’s owed. But the unfortunate reality is that most operators are living in an antiquated world. Chris Seib, chief technology officer and co-founder of InstaMed, a Philadelphia-based health care payments network says, “Health care has a lot to learn from Apple Pay, Amazon, and Uber, which have innovated around the consumer experience.”
Getting paid by health plans is an entirely different discussion and we’ll leave that for a future update. With the fourth-quarter busy season approaching, we’ll focus this article on getting paid by the patient and/or employers your organization serves. There are some innovative approaches headed your way, and you should be looking at these closely for 2016, either as pilot projects or full-blown implementations.