News

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Urgent Care Boot Camp for Finance Executives Coming This Summer

Based on numerous requests from clients, this summer Merchant Medicine and RSM are introducing an Urgent Care Boot Camp for CFOs and their finance teams.  The Boot Camp will take place August 7-8 at the Westin Minneapolis hotel.  Look for more information on our web site in the coming days.

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Study Looks at Impact of Opening Retail Clinics Near Emergency Rooms

Retail Clinics and Low-Acuity Emergency Department Visits").  The study shows that retail clinics opened near emergency departments had little effect on rates of low-acuity visits to them.  The study involved the work of a team from Rand Corporation, Truven Health Analytics, Agency for Healthcare Research and Quality and Merchant Medicine.  The study can be accessed below.

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How health plan and provider interaction affect customer satisfaction for plans

Bernie Kuhn, Principal with Merchant Medicine LLC, and Valerie Monet, Director & Practice Lead for Health Insurance at J.D. Power, recently worked together to understand the data behind customer satisfaction in regards to the effects caused by health plan and provider interactions. Inside, you will find how plans must get back to the basics and put patients first in order to improve overall satisfaction.