Study Looks at Impact of Opening Retail Clinics Near Emergency Rooms

Merchant Medicine CEO Tom Charland is co-author in a study just published in Annals of Emergency Medicine ("Association Between the Opening of Retail Clinics and Low-Acuity Emergency Department Visits").  The study shows that retail clinics opened near emergency departments had little effect on rates of low-acuity visits to them.  The study involved the work of a team from Rand Corporation, Truven Health Analytics, Agency for Healthcare Research and Quality and Merchant Medicine.  The study can be accessed below.


Study Shows Patients Still Prefer Their PCP for Episodic Illnesses, Injuries and Screenings

A detailed Merchant Medicine study released last January on patient preferences between retail clinics, urgent care clinics and primary care physician offices reveals a striking preference for the family doctor.  In a national survey of more than 2,000 adults between the ages of 18 and 54, when asked where they go when they need medical care, the vast majority of patients still say they go to their primary care physician over a retail clinic or urgent care clinic for themselves or their kids. 


How health plan and provider interaction affect customer satisfaction for plans

Bernie Kuhn, Principal with Merchant Medicine LLC, and Valerie Monet, Director & Practice Lead for Health Insurance at J.D. Power, recently worked together to understand the data behind customer satisfaction in regards to the effects caused by health plan and provider interactions. Inside, you will find how plans must get back to the basics and put patients first in order to improve overall satisfaction.