Mr. Charland is the founder and CEO of Merchant Medicine, LLC. He drives Merchant Medicine’s executive thought leadership, strategic planning, and operational engagements with health systems across the US. He is formerly SVP for Strategy and Business Development for MinuteClinic; Executive Director of National Association for Ambulatory Care (NAFAC); CEO Digital Cyclone (acquired by Garmin); Executive Director at Control Data Systems (acquired by British Telecom). In the last several years, he has been quoted regarding walk-in medicine in the Wall Street Journal, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg. He also speaks frequently on the subject at investment research meetings and hospital strategy conferences throughout the year. Mr. Charland received a BS in Communications from Boston University. He is a member of the American College of Healthcare Executives (ACHE) and the Urgent Care Association of America (UCAOA).
Mr. Kuhn is a Principal and CFO of Merchant Medicine, LLC. He assists clients with strategic planning, operations leadership, financial and operational modeling, employer programs, marketing, and real estate development. He was previously SVP for Corporate Development at Doctors Care in SC (52 urgent care centers, 21 physical therapy offices); he held a dual role as VP at parent insurer BlueCross BlueShield of South Carolina. Prior to BCBSSC, Mr. Kuhn was a Senior Manager in KPMG’s management consulting group with experience across health care, insurance, pharmaceuticals, and retail clients. He is a Six Sigma Green Belt. Mr. Kuhn received a BA in Accounting at Michigan State University and an MBA at the University of Florida. He is a member of the Healthcare Financial Management Association (HFMA), and previously a speaker and practice management committee member for the Urgent Care Association of America (UCAOA).
Jason North is a Managing Director with Merchant Medicine, LLC. He brings 27 years of experience in operations, multi-site management, sales and marketing across the urgent care and retail sectors. Mr. North was previously Vice President of Employer Health and Wellness Services for MedExpress (part of Optum, a division of UnitedHealthcare). He oversaw operations for occupational medicine and employer programs across 168 clinic locations in 14 states. Prior experience includes Vice President for Urgent Care at TeamHealth with five urgent care and occupational medicine companies with 16 clinics in 4 states plus administrative operations, and Director of Operations at Concentra managing operational and financial performance of 15 centers in Florida and Georgia. Mr. North has a BA from Palm Beach Atlantic University. He is a faculty member of the Urgent Care Association of America (UCAOA) presenting on finance and strategy.
Tom Pascuzzi, MD
Dr. Tom Pascuzzi is a Managing Director with Merchant Medicine, LLC. Dr. Pascuzzi is focused on growth and development in Emergency Medicine and Urgent Care clinical workflow, telemedicine, and operations with a focus on using technology to improve the patient experience. He is a Board Certified Emergency Medicine physician with extensive management and leadership experience. He is founder of Go Private MD, a concierge and employer solutions practice. Previously he served as Vice President and Chief Medical Officer for Convenience Care at Presbyterian Healthcare Services leading Urgent Care, retail, workplace, telemedicine initiatives. In addition to leadership roles at Presbyterian, he created MD Urgent Care, a multi-clinic urgent care practice which was acquired by Presbyterian. Early in his career he served as CEO of Northern New Mexico Emergency Medical Services, a private Emergency Medicine practice, in Santa Fe, New Mexico. He began his career in the United States Air Force as a Flight Surgeon, completed the USAF/Army Emergency Medicine Residency in San Antonio, TX and served honorable for 10 years. He received a Bachelor of Science in Biology at the University of Michigan and his MD at Wayne State University in Detroit, Michigan. He has been a presenter at the Urgent Care Association of America (UCAOA) and McKesson Health Solutions conferences.
Ms. Patterson is a Director with Merchant Medicine, LLC. She supports clients in all areas of center development, market analysis, financial analytics, compliance, ancillaries and performance improvement. Ms. Patterson joined NextCare Urgent Care in 1997, serving in multiple capacities as the organization grew exponentially. She managed nearly every area during her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. She was integral in the customization of NextGen to meet our needs and developed over 30 de novo or relocation sites. Ms. Patterson continues to lead these development projects with hospital and medical practice clients in a consulting capacity. She is an active member of the Urgent Care Association of America (UCAOA) and serves on its Practice Management Content Committee. She earned both an MBA and MHSA from Arizona State University and also holds a BS in Accounting. Ms. Patterson is certified in healthcare compliance (CHC) through the Health Care Compliance Association.
Ms. Broussard is a Senior Consultant with Merchant Medicine, LLC. She assists clients with center development expertise, budgeting, contracting and vendor management, site location analysis, clinic layout/design, and marketing programs. She brings five years of direct hands-on experience in designing and building an urgent care operation. Most recently, Ms. Broussard was Director of Operations for MHM Urgent Care in New Orleans, Louisiana (now at 19 locations including dedicated Occupational Medicine sites). She worked with MHM executive leadership to grow from concept to a regional chain of fully operational clinics. Ms. Broussard received her BS in Biology from Baylor University and MS in Health Care Management from the University of New Orleans.
Ms. Harvieux is Client Services Manager at Merchant Medicine, LLC. She supports Merchant Medicine consulting engagements and data teams, coordinates Symposium and Product delivery, and drives marketing and IT functions. She has been with Merchant Medicine since its formation. She previously was Marketing and Software Specialist at NOW Care Medical Centers, Development Director at the National Association for Ambulatory Care (precursor to UCAOA), and a database specialist with McKesson Provider Technologies. Ms. Harvieux has a BS from the University of Minnesota-Twin Cities.