Mr. Charland is the founder and CEO of Merchant Medicine, LLC. He drives Merchant Medicine’s executive thought leadership, strategic planning, and operational engagements with health systems across the US. He is formerly SVP for Strategy and Business Development for MinuteClinic; Executive Director of National Association for Ambulatory Care (NAFAC); CEO Digital Cyclone (acquired by Garmin); Executive Director at Control Data Systems (acquired by British Telecom). In the last several years, he has been quoted regarding walk-in medicine in the Wall Street Journal, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg. He also speaks frequently on the subject at investment research meetings and hospital strategy conferences throughout the year. Mr. Charland received a BS in Communications from Boston University. He is a member of the American College of Healthcare Executives (ACHE) and the Urgent Care Association of America (UCAOA).
Mr. Kuhn is a Principal and CFO of Merchant Medicine, LLC. He assists clients with strategic planning, operations leadership, financial and operational modeling, employer programs, marketing, and real estate development. He was previously SVP for Corporate Development at Doctors Care in SC (52 urgent care centers, 21 physical therapy offices); he held a dual role as VP at parent insurer BlueCross BlueShield of South Carolina. Prior to BCBSSC, Mr. Kuhn was a Senior Manager in KPMG’s management consulting group with experience across health care, insurance, pharmaceuticals, and retail clients. He is a Six Sigma Green Belt. Mr. Kuhn received a BA in Accounting at Michigan State University and an MBA at the University of Florida. He is a member of the Healthcare Financial Management Association (HFMA), and previously a speaker and practice management committee member for the Urgent Care Association of America (UCAOA).
Jason North is a Managing Director with Merchant Medicine, LLC. He brings 27 years of experience in operations, multi-site management, sales and marketing across the urgent care and retail sectors. Mr. North was previously Vice President of Employer Health and Wellness Services for MedExpress (part of Optum, a division of UnitedHealthcare). He oversaw operations for occupational medicine and employer programs across 168 clinic locations in 14 states. Prior experience includes Vice President for Urgent Care at TeamHealth with five urgent care and occupational medicine companies with 16 clinics in 4 states plus administrative operations, and Director of Operations at Concentra managing operational and financial performance of 15 centers in Florida and Georgia. Mr. North has a BA from Palm Beach Atlantic University. He is a faculty member of the Urgent Care Association of America (UCAOA) presenting on finance and strategy.
Glenn Harnett, MD
Dr. Glenn Harnett is a managing director with Merchant Medicine LLC. He provides executive level and clinic-level guidance on administrative clinical management, workflow and productivity, physician documentation and coding benchmarking, technology selection and design optimization for electronic health record systems, and clinical team training and quality assurance development. Most recently, Dr. Harnett was chief medical officer at American Family Care, an organization that has grown from six clinics in Alabama to more than 160 clinics in 26 states, becoming the second-largest private urgent care operator in the U.S. While at AFC, he provided operational and physician oversight, including supervision of more than 500 physicians, and was instrumental in the selection, design and rollout of a new electronic health record and practice management system. His role included oversight of joint venture designs, laboratory operations, risk management, quality assurance, physician scheduling, physician recruitment, physician liaison, patient advocacy, nursing and credentialing. Prior to AFC he was an emergency department and urgent care medical director for Georgia Emergency Associates. Dr. Harnett earned a Bachelor of Arts degree in Psychology at the University of New Hampshire and his M.D. at the Medical College of Georgia. He completed his residency in emergency medicine at Emory University and was chief resident at Grady Hospital in Atlanta.
Anthony Zanotti is a Managing Director with Merchant Medicine, LLC. Mr. Zanotti brings experienced account management and sales executive in healthcare and health insurance, with a focus in consumer strategy, marketing communications, satisfaction-driven market research, analytics, and product development to clients. He provides clients with strategy, growth, and research across hospitals, health plans, retail pharmacies, pharmaceutical and medical device companies. Mr. Zanotti was previously Vice President of Sales, Health Plan Division, for Express Scripts, and Director, Healthcare for J.D. Power, with prior product development positions at Eli Lily. He is an avid wine and travel enthusiast, and owns a boutique import distributorship. Mr. Zanotti received a BS in Chemical Engineering at the University of Michigan.
Warren is a Managing Director with Merchant Medicine, LLC. He assists clients with revenue cycle and technology optimization projects, managed care contracting and analytics, technology business design and project management, due diligence, and strategic planning. He brings hands-on experience applying Lean/Six Sigma. Most recently he was Senior Director for Patient Financial Services with Inova Health System with $900M in revenue cycle responsibility across all physician services. Prior to Inova, Warren was a Senior Consultant with Deloitte and later a Manager with Accenture leading strategic engagements for revenue cycle, managed care, technology, and planning projects at large health systems. Technology platform experience includes Epic, Athena, GE Centricity, Cerner, Meditech, eClinical Works, and others. His process design for both physician and facility roll-outs span practice management, billing, and clinical workflow. Warren received a BA in Economics at Emory University and an MHA at Tulane University.
Ms. Patterson is a Director with Merchant Medicine, LLC. She supports clients in all areas of center development, market analysis, financial analytics, compliance, ancillaries and performance improvement. Ms. Patterson joined NextCare Urgent Care in 1997, serving in multiple capacities as the organization grew exponentially. She managed nearly every area during her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. She was integral in the customization of NextGen to meet our needs and developed over 30 de novo or relocation sites. Ms. Patterson continues to lead these development projects with hospital and medical practice clients in a consulting capacity. She is an active member of the Urgent Care Association of America (UCAOA) and serves on its Practice Management Content Committee. She earned both an MBA and MHSA from Arizona State University and also holds a BS in Accounting. Ms. Patterson is certified in healthcare compliance (CHC) through the Health Care Compliance Association.
Ms. Broussard is a Senior Consultant with Merchant Medicine, LLC. She assists clients with center development expertise, budgeting, contracting and vendor management, site location analysis, clinic layout/design, and marketing programs. She brings five years of direct hands-on experience in designing and building an urgent care operation. Most recently, Ms. Broussard was Director of Operations for MHM Urgent Care in New Orleans, Louisiana (now at 19 locations including dedicated Occupational Medicine sites). She worked with MHM executive leadership to grow from concept to a regional chain of fully operational clinics. Ms. Broussard received her BS in Biology from Baylor University and MS in Health Care Management from the University of New Orleans.
Mr. Charland is a Consultant with Merchant Medicine, LLC. He assists clients with digital research, editorial support, process analysis, project management, and operator audits on best practices. He also contributes to The ConvUrgentCare Market Report and performs research and database management for Merchant Medicine. He has been with Merchant Medicine since 2013. Mr. Charland received his BS in Biology and Jazz Studies from the University of Wisconsin-Madison.
Ms. Harvieux is Client Services Manager at Merchant Medicine, LLC. She supports Merchant Medicine consulting engagements and data teams, coordinates Symposium and Product delivery, and drives marketing and IT functions. She has been with Merchant Medicine since its formation. She previously was Marketing and Software Specialist at NOW Care Medical Centers, Development Director at the National Association for Ambulatory Care (precursor to UCAOA), and a database specialist with McKesson Provider Technologies. Ms. Harvieux has a BS from the University of Minnesota-Twin Cities.