She supports clients in all areas of center development, market analysis, financial analytics, compliance, ancillaries and performance improvement. Ms. Patterson joined NextCare Urgent Care in 1997, serving in multiple capacities as the organization grew exponentially. She managed nearly every area during her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. She was integral in the customization of NextGen to meet our needs and developed over 30 de novo or relocation sites.
She assists clients with center development expertise, budgeting, contracting and vendor management, site location analysis, clinic layout/design, and marketing programs. She brings five years of direct hands-on experience in designing and building an urgent care operation. Most recently, Ms. Broussard was Director of Operations for MHM Urgent Care in New Orleans, CA (now 19 locations with dedicated Occupational Medicine sites). She worked with MHM executive leadership to grow from concept to a regional chain of fully operational clinics.
She has 13 years of experience in healthcare leadership roles, including multi-site urgent care and related clinical operations. Recently, she consulted on Operational Improvements for a health systems leading cross-functional teams across service lines applying Lean/Six Sigma methodology. She is a Certified Trainer in Epic Ambulatory and has P&L experience running hospital service lines. With experience as Operations Director for Concentra, she brings hand-on expertise in center management, operational efficiency, financial management, and customer experience.
Client Services Manager
She supports Merchant Medicine consulting engagements and data teams, coordinates Symposium and Product delivery, and drives marketing and IT functions. She has been with Merchant Medicine since its formation. She previously was Marketing and Software Specialist at NOW Care Medical Centers, Development Director at the National Association for Ambulatory Care (precursor to UCAOA), and a database specialist with McKesson Provider Technologies.
He assists clients with process analysis, project management, organizational engagement, development programs, and marketing strategies. He has experience working with health systems and on health network operations, which includes Palmetto Health, Piedmont Medical Center, and the Upper Midlands Rural Health Network. An active volunteer, he works with The Ability Experience (awareness for people with disabilities) and Relay for Life (American Cancer Society).