Analytics: Reports, Data Licensing and Custom Research

J.D. Power U.S. Telehealth Satisfaction Study and Consumer-Facing Telehealth Products and Platforms

Merchant Medicine is pleased to announce our partnership with J.D. Power on its first-ever consumer-facing U.S. Telehealth Satisfaction Study. Subscribers get the J.D. Power Voice of the Customer study bundled with Merchant Medicine’s custom Telehealth Market research, economics, and leading practices. Learn more...

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Patient Experience Performance

Not sure where to begin fixing your organization’s regulated and discretionary surveys and patient experience measures? Most of the data are public but few know how to benchmark and drive operations toward performance gains. Tap into our expertise in CAHPS, HCAHPS, CMS Stars, enterprise patient and employee engagement. We also have deep experience with online ratings, homegrown measures, and numerous technologies to capture customer (patient) sentiment. Contact us to learn more.


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Benchmark Report -

Unmatched expertise in urgent care operations

Merchant Medicine has partnered with the Urgent Care Association (UCA) to produce the annual Benchmark Report. This includes the proprietary Merchant Medicine urgent care and retail clinic rankings, as well as new Digital Audit and Saturation Index sections.

For anyone making important decisions in the urgent care and related on-demand sectors, comparing performance to a third-party benchmark is essential to understanding where your operation is today and what “top-quartile” performance can look like. It provides almost 200 benchmarks across the last several years with trended data. Purchase the UCA Benchmark Report online.

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ConvUrgentCare® Market Report -

With over 5,000 Subscribers Across Health Systems and Private Equity

Since 2007, each issue of the ConvUrgentCare® Report includes a feature article from the world of consumer-driven, on-demand medicine. Contact us to begin receiving this report.

Back issues of the ConvUrgentCare® Report are also available for download.


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Retail Clinic and Urgent Care Database

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Custom Data Licensing, Geospatial and Research Services

Merchant Medicine clients gain fresh insight into the on-demand healthcare world through a number of data collection initiatives. We license this data to clients ranging from academic researchers to the largest pharmacy chains. Merchant Medicine tracks retail clinic and urgent care operators in the United States, including geo-coded addresses, hours of operation, phone numbers, ownership, postal delivery attributes, CBSA, census tract, block group attributes and open/close dates. We license this data annually. Contact us to learn more.

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Consumer Preferences Report: What actually drives consumers in the on-demand world?

Patient and Customer Perspectives on Walk-In Medicine: A Merchant Medicine Research Report conducted by Sparks Research and sponsored by DX Marketing. Key take-aways include the idea that consumers will select a health system affiliate over a private operator, except where expectations around convenience aren’t met. Download the Consumer Preferences Report.