Founder and CEO of QLess – Patients still experience queuing the way they have for decades: sitting in a waiting room and waiting for someone to call their name. But how patients find you and decide whether to use your service will soon be driven by a new vision of patient queuing. Alex Bäcker is at the forefront of this queuing revolution
President of Benefit Intelligence Inc. -- Self-funded health benefits provide employers with greater control over the cost of healthcare. That translates into a market for direct-bill services that could explode over the next few years. Charles Carlson will describe the environment for selling direct-bill services to the small and medium-sized group market, and present a case study on an employer using telehealth to reduce their healthcare costs.
Garrison Bliss, MD
Founder and president, Qliance – Garrison Bliss is considered the father of direct primary care (DPC). If you haven’t heard of this concept yet, you will be both energized and perhaps a little nervous after his presentation. DPC is both a threat and opportunity to walk-in medicine. It is the classic strategic planning challenge of how to handle a new industry development. Think concierge medicine for the masses. Could employers moving to self-funded plans give up on the traditional, insurance-based approach to primary care medicine in favor of DPC?
Vice president of Marketing for Home Instead Senior Care – If there comes a day when walk-in clinics no longer depend on health insurance for revenue, clinic operators will probably look a lot like Home Instead. Brumbach will present a case study on a healthcare model that operates completely outside of insurance reimbursement. It is a case study of leadership driving decision-making down to caregivers, and what happens to the quality of care when there is a true market between the consumers and providers of a healthcare service.
Senior Vice President for Lockton Companies – Most benefits consultants are predicting significant growth in self-funded health plans, mostly by smaller employers (20-100 employees). Jim Stabilito spends most of his working hours helping these employers not only move to self-funding, but also navigate the complex maze of new regulations around the Affordable Care Act. He will provide background on the small group market, what is involved in self-funding, and what the implications and opportunities are for healthcare providers.
Senior Vice President, U.S. Operations, for American Well – By the time we meet in January the telemedicine space will be accelerating with many examples of urgent care and retail clinic operators either piloting telehealth or putting it into full production. The result will be much more efficient use of provider labor at a time of diminishing supply. American Well is the leader in this space and Noël Obourn is no stranger to the walk-in medicine market.
CEO for Merchant Medicine – Walk-in medicine continues to converge with many different areas, and Tom puts all of those characteristics of the market into context, helping attendees know what to pay attention to and what is noise. Tom is chief executive officer of Merchant Medicine, and helps hospital systems, medical groups and clinic operators evaluate their strategic options in the walk-in medicine space.
EVP, Strategy and Business Development, for Emerus – What’s happening in the urgent care industry from a valuation, transaction and leadership point of view cannot be ignored by anyone in the walk-in medicine industry. Walk-in medicine is now strategic to hospitals, primary care medical groups, pharmacies, multispecialty practices and a whole contingent of suppliers who want access to this channel. Vic Schmerbeck, former director of corporate finance at First Southwest, has been the country’s most informed and influential buy-side and sell-side advisor in the walk-in medicine space.
William Lawson, MD
CEO, Physician Care Direct - In partnership with Qliance, Dr. Lawson’s company launched the nation’s first health insurance plan for direct primary care patients and their employers. A graduate of Duke Medical School, Dr. Lawson is a healthcare entrepreneur with a background in engineering, healthcare information technology, payment systems and outpatient practice management. He will dissect how walk-in clinic operators can work with area employers and third-party payers to grow patient volume while diversifying their revenue streams away from commercial insurance payers.
Founder and CEO, Avado (recently acquired by WebMD), and frequent contributor to Forbes Magazine – Dave has followed disruption in healthcare for many years. Chase will cover the technologies and trends most likely to change the healthcare world in the short term. This isn’t one of those futuristic prediction presentations where only two of ten predictions come true. It’s a common-sense analysis of what’s happening today with hospitals and health insurance, and the logical impact on all of us.
President of Incentivize Solutions – Did you ever consider how similar walk-in medicine is to the hospitality industry? The front-desk person at a hotel or restaurant is probably the most important employee. Some guests show up with a reservation and some without. The hotel or restaurant space is renovated on a rigid schedule to keep up with the competition. And, of course, a customer’s willingness to recommend is the ultimate measure of success. This is not a Disney presentation about making your customers happy; it’s a down-and-dirty presentation by a hospitality executive about what drives customer loyalty.